Return and Refund Policy

  1. Overview

Your satisfaction is our primary goal at Miaeye. We stand behind the quality of our products and we make things right if you are not satisfied with your purchase. Our Return and Refund Policy is developed in accordance with the Consumer Rights Directive (CRD) for the European Union and the Federal Trade Commission’s guidance for online sellers for the United States.

  1. Returns

Given the nature of our product, for reasons of health protection and hygiene, we only accept returns of unopened and unused products. You may return your purchase within 14 days of receiving your order. The items must be returned in original condition, meaning they are unopened, in their original packaging and the seal is unbroken.

  1. Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards.

  1. Defective or Damaged Products

If you have received a product that is defective or damaged, please contact us immediately. You have the right to get a full refund in case of products that are faulty, not as described, or unfit for purpose.

  1. Refunds

Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the product. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  1. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the product received was faulty or not as described. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. Contact Us

If you have any questions about our Returns and Refunds Policy, or if you need to initiate a return, please contact us.

  1. Changes to Our Return and Refund Policy

We reserve the right to change this policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

This policy was last modified on May 31, 2023.

By purchasing from our website, you agree to our Return and Refund Policy.

Please note: This policy does not affect your statutory rights under the CRD and other relevant laws. For more information about your rights, please contact your local consumer advice service.